This Privacy Policy explains how our website Nordic Labs Scotland – the official distributor store for Nordic Labs brands  (the “Site”) collects, uses, stores, and protects information obtained from individuals who interact with us. It applies to all products, services, and features offered through the Site.

1. Personal Information We Collect

We may gather personal information from users in several ways, including when they:

• Browse the Site
• Place an order
• Subscribe to newsletters
• Complete forms
• Participate in surveys
• Engage with other features or services available on the Site

Depending on the activity, users may be asked to provide details such as their name, email address, postal address, or telephone number. Users may also visit the Site without revealing personal information. Personal data is collected only when voluntarily submitted, although choosing not to provide certain details may limit access to some Site functions.

2. Non‑Personal Information

We may collect non‑personal data whenever users interact with the Site. This may include:

• Browser type
• Device type
• Operating system
• Internet service provider
• Technical details about how users connect to the Site

This information helps us understand how visitors use the Site and supports improvements to our services.

3. Cookies

The Site may use cookies to enhance user experience. Cookies are small files placed on a user’s device for record‑keeping and tracking purposes.

Users can choose to adjust their browser settings to refuse cookies or to receive alerts when cookies are being used. However, disabling cookies may affect how certain parts of the Site function.

4. How We Use Your Information

We may use collected information for the following purposes:

• Customer Support: To respond more effectively to customer service requests.
• User Experience: To understand how visitors use our Site and tailor content accordingly.
• Site Improvements: To enhance our products, services, and overall functionality.
• Order Processing: To fulfil orders and provide related customer service. Personal information is used only for order‑related purposes and is not shared except as necessary to complete the transaction.
• Email Communication: To send updates about orders, respond to enquiries, or share relevant information. Users may receive occasional emails if they opt in to our mailing list.

5. Protecting Your Information

We implement appropriate security measures to safeguard personal data stored on the Site. These measures help protect against unauthorized access, alteration, disclosure, or destruction of personal information, login credentials, and transaction data.

Our Site follows industry‑standard security practices, including compliance with PCI vulnerability requirements, to maintain a secure environment.

6. Sharing Your Information

We do not sell, trade, or rent personal identification information to third parties.

We may share general, non‑personal demographic information with trusted partners for purposes such as analytics or service improvements. This information does not identify individual users.

We may also work with third‑party service providers to assist with tasks such as email distribution, surveys, or Site operations. These partners receive access to information only as needed to perform their services and only with your permission.

We will not share your personal information with third parties unless required by law or explicitly permitted by you.

7. Your Rights

Under UK data protection laws, including the Data Protection Act 1998 and applicable updates, you have the right to request details of the personal information we hold about you.

If you wish to make such a request, please contact us directly.